At Salt Sun Sand we want to take the pain out of outdoor online shopping. Our outdoor accessories have been tested by thousands of valued customers around Australia and Internationally so we know you will be in love at first sight.

That is why we offer a 14 Day Money Back Guarantee.
This returns policy applies to all SSS purchases online www.saltsunsand.com.au

The SSS 14 Day Money Back Guarantee does not exclude or replace your statutory rights given under the Australian Consumer Law and Regulations ACT 2010.

If you have changed your mind and would like to return your order, Salt Sun Sand may offer you either an exchange or refund provided the following conditions are met

  • You have a valid SSS Tax Invoice
  • The product(s) are in original undamaged packaging
  • The product(s) have not been used or altered
  • The refund or exchange is sought within 14 days of invoice date or date of dispatch
  • The product(s) would need to be returned to their place of purchase, any cost associated with returning the goods would be at the consumers expense (note that we heavily subsidise shipping costs, but full shipping cost would be charged for returning items)

Where a refund is sought for your purchase the refund will be given using your original payment method.

To start the return/refund process, please email online@saltsunsand.com.au with your order number, reason for return and pictures of any faults (if applicable). 

How it works:

Once the return has been approved we will book the collection of the goods being returned and email you a shipping label to attach to the packaging. The courier will collect from your address.

Once we have received the items back into our warehouse, we will process the refund or send the replacement item.

Refunds/returns will be processed within 5-7 days of goods being received back to our warehouse.